FAQ

How Long Does It Take For My Package To Be Delivered?
Once payment is received, we will deliver your package within 2 to 3 working days using a trusted courier company. Your tracking number will be emailed directly to you.

What are the delivery charges?
We charge a flat rate of R100 per order within South Africa but any orders over R500 qualify for FREE SHIPPING. We’ve negotiated the best prices from our suppliers and logistics partners and are able to pass these savings on to our customers. There are no hidden surprises when you come to checkout so you can shop at ease knowing the price you see is the price you’ll be paying.

Do you ship worldwide?
We’re very happy to process international orders and have set up convenient payment options for our international customers. Shipping can take 10 – 21 business days depending on your location.

Are there any other fees or taxes?
For South African orders, there are no fees and taxes. You are effectively ordering locally. For international orders, depending on where you live, there may be some duties or fees due on the items but you will be notified of these by your local shipping agent. Fees and taxes for nternational orders will be for the customers expense.

How do I track my order?
Once your order is packed and ready to be shipped, you will receive an e-mail with a tracking number to track your order.

How do I cancel my order?
Once your order has been submitted we will immediately begin processing your items for dispatch. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. Please contact Lucillep9000@gmail.com (within 24 hours of placing the order) and prior to shipping to cancel your order

How secure is shopping in the Online Shop? Is my data protected?
Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

Which payment methods are accepted in the Online Shop?
South African customers:
payfast
Credit card, debit card and instant eft
International customers:
payfast
Credit card, debit card and instant eft

How can I contact you?
You can contact us on any of the following methods.
email : Lucillep9000@gmail.com
call or whatsapp : 074 505 9721
send a message via the website: CONTACT US
Please note we prefer to only respond during business hours. Monday to Friday 9am to 4pm although the online store is open 24/7.

How can I get hold of you after hours?
Please send an email to Lucillep9000@gmail.com

Do I receive an invoice for my order?
You will receive your invoice number for your purchase once your tracking number is sent to you and your original invoice will be packed with your order.

What do I do if I don’t receive a confirmation email?
We have had instances or emails not sending immediately or being lost in spam or trash. Please allow up to 12 hours if you didn’t receive an order confirmation e-mail. However if you are concerned as to the status of your order, please feel free to contact us at Lucillep9000@gmail.com

What do I do if I don’t receive my order?
Please allow for the maximum delivery time before notifying us that you have not received your order. This is especially applicable to international orders.
You can check on your order’s progress via the tracking number provided. However,please feel free to contact us at Lucillep9000@gmail.com and we will investigate this on your behalf after the delivery time has lapsed.
Please note that we are experiencing delays in shipping due to the Covid-19 pandemic and it may be that it has simply been delayed due to these circumstances.

What is your return procedure?
Please refer to our tab “Returns & Exchanges” for full details and instructions

What is .925 Sterling Silver?
To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity is too soft to use for fine jewellery. In order to make the items more durable, silver is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).
The amount of copper is too small to result in discoloration, however the silver itself can discolour or tarnish if not cared for properly. See our article on how to care for your sterling silver jewellery.

What Does Lab Created or Lab Grown Mean?
If it is stated that a gemstone has been “Lab-Created” it means that the gemstone was grown in a laboratory by replicating the conditions of stones grown naturally in the environment. This means the gemstone is chemically, physically and optically identical to those mined underground. Simply put, the gemstones are exactly identical except one was mined underground and the other was grown in a laboratory. There are many upsides to gemstones created in a laboratory such as being less expensive, having fewer flaws and most importantly, they are environmentally friendly.

How are Gemstones Created In A Laboratory More Environmentally Friendly?
Gemstones created in a laboratory have a significantly less impact on the environment. The mining process is resource-intensive and produces high levels of carbon emissions as opposed to their lab-created counterparts. Lab-created gemstones are created in a secure, environmentally sustainable laboratory where mines have contributed towards deforestation and erosion of our beautiful planet.

Can We Re-Size Your Rings To A Different Size?
Yes, we can resize most of your rings purchased on our website at least three sizes up or down at a cost of R300 per ring. Please contact our sales team if you require a ring to be re-sized prior to shipping to fit you perfectly: Lucillep9000@gmail.com, The size you request, will be the size made and Jikeleza Jewellery will not be held accountable should you have measured incorrectly.

What Does Rhodium Treatment Mean?
Rhodium is a precious metal and a member of the platinum family. Rhodium electroplating is used on Jewellery to provide a surface that will resist scratches and will not tarnish. Rhodium treatment gives Jewellery a white, reflective appearance.

What Are The Benefits To Rhodium Treated, Sterling Silver Jewellery?
There are many upsides to rhodium plated Jewellery. First, it increases shine, lustre, and durability. Additionally, it will make your Jewellery more resistant to scratches and less prone to tarnishing. Another popular benefit to rhodium plating is that it makes your Jewellery hypoallergenic

5 Misconceptions of Moissanite
1) Is Moissanite a diamond?
Moissanite is not a Diamond, though it can be used as a diamond alterntive. Diamonds are made out of carbon, while moissanite is composed of silicon carbide. Moissanite has the optical properties of a diamond. There is an array of reasons why consumers today prefer moissanite over diamonds – The fact that it is ethically sourced and has a higher refractive index (it sparkles more than diamonds) appeals to many.
2) Is moissanite a cubic zirconia?
Cubic zirconia is also a diamond alternative – moissanite is NOT cubic zirconia. Cubic zirconia is approximately an 8 on the Moh`s schale of hardness, while moissanite measures an impressive 9.5! A diamond on the other hand has a hardness of a 10 on the Moh`s scale of hardness. This makes Moissanite the perfect alternative to diamonds as it does not scratch or fade as easy as cubic zirconia. Moissanite lasts a lifetime!
3) Is moissanite fake?
Moissanite is not fake – it is created in a laboratory due to the fact that natural moissanite is found in small clusters and is not big enough to be cut into gemstones for the use in jewellery.
4) Is moissanite expensive?
Moissanite is not expensive when compared to their diamond counterparts. This means that when comparing the 4`Cs (color, clarity, cut, and carat weight), moissanite will come in at 85% lower than a diamond! This price difference does not take away from the quality of a moissanite as even experienced jewellers find it difficult to distinguish between diamonds and moissanite stones.
5) Is moissanite low quality?
Moissanite is not low in quality as it is very durable – it will last you a life time! It is 9.5 on the Moh`s scale of hardness, 2nd to a diamond. Moissanite will remain extremely high in clarity grade throughout their lifetime – staying loop clean with no inclusions visible.
What materials are your products made from?
All our standard charms are made of certified and hallmarked 100% 925 sterling silver. We also make use of 14K Gold plated, Rose Gold plated, 18K solid gold plate. All stones are Swarovski Crystals, Diamonds and Cubic Zirconia. If you need further assistance, please contact us at 925@silvercharms.store